After-Sale & Special Services
At the bench
Each service begins with an examination and a written estimate.
| Service | What it involves | Typical time |
|---|---|---|
| Recutting | Damaged, chipped or poorly proportioned diamonds and coloured stones recut to their best proportions: a chip removed, a window closed, a dull stone returned to brightness | 4–8 weeks, plus laboratory time if you elect new certification |
| Cleaning & inspection◆ | Ultrasonic or hand cleaning as the stone allows; prongs, settings and clasps checked | While you wait |
| Resizing◆ | Rings sized up or down; eternity and pavé bands assessed first | 1–2 business days for a simple resize; longer for complex work |
| Re-tipping & re-setting◆ | Worn prongs rebuilt; loose stones secured; stones moved into new mounts | 2–4 weeks |
| Polishing & refinishing | Surface scratches removed; matte, brushed or hammered finishes restored | 1–2 weeks |
| Rhodium plating | White gold re-plated to its original colour | 1–2 business days |
| Engraving | Hand or machine engraving inside bands and on flat surfaces | 1–2 weeks |
| Redesign | Inherited or outgrown pieces reimagined around their stones — see Bespoke | By proposal |
◆Walk-ins welcome
To arrange a service
We are a small atelier, and we welcome walk-ins whenever we can, but an appointment is the best way to be certain of our time. Questions and photographs are answered most quickly by text, at (206) 999-3865. For drop-offs and pickups, free parking is available from 10 to 11am on Occidental Ave S, directly in front of the shop.
Book a workshop appointmentA ring that has been worn for fifty years is thin because it was worn for fifty years, and that is the best thing that can happen to a ring. Bring it in every few years. We will check the prongs, re-shank it when it is time, and put the stones back exactly where they were.
The most beautiful things in this world are far from perfect.