How do I find my correct ring size? We primarily use US sizing in our workshop, but I can also calculate the conversion for NZ and European sizing.
What if I get my ring size wrong? If you order the wrong size by accident and it is a style that can be re-sized, we will resize it for you for a small fee of $70 USD, to cover the cost of shipping within the US ($160 USD for International orders). For orders over $5,000, we do one resizing as a courtesy at any time.
What is the length of guarantee on each item? I make a lifelong commitment to my jewelry. Pieces are designed to be lived in and loved, but as with all fine jewelry they should be treated with care. If your jewelry needs servicing, please contact me and I’ll be happy to give you an assessment and estimate, if necessary.
However, jewelry will be automatically excluded from this coverage if it has been worked on by an outside jeweler, or if it is outside generally accepted patterns of wear (e.g., rock climbing, gardening, putting it in a blender, etc.).
Do you offer repairs? Yes, we are always happy to repair, refinish and clean our pieces whenever possible. Each piece must be assessed on a case-by-case basis, so please get in touch with me for more information.
How long will my order take to arrive? If your piece is in stock, it will typically ship within a few days. If it is a made-to-order piece, I typically have an eight-to-twelve week turnaround. In rare cases, I may need to source special stones or components for your order and thus the turnaround might be longer. However, you will always be given an expected ship date at the time of your order. Please let us know then if you need a piece sooner or have a firm delivery date (e.g., for a wedding or engagement).
What types of metals do you work in? I currently offer platinum, sterling silver, and 14k and 18k gold in rose, yellow, and white. Please note that white gold is plated in rhodium, and over time will require re-plating.
What is your return policy?
WHAT HAPPENS IF THE ITEM ARRIVES AND I AM DISSATISFIED WITH IT?
Our top priority is your happiness and enjoyment of our pieces. If for whatever reason you are unhappy with the item, we would like to know so that we can remedy it.
For our complete return policy, please refer to our Terms & Conditions. Eligible items may be returned within 15 days for a full refund or exchange item/voucher, as long as they aren't custom pieces, and must be in their original unworn condition.
In the case of returns, please ensure that the item is sent via an insured signature required service and is packaged safely, as we cannot accept responsibility for any lost/stolen in transit items. For such items, we will cover any shipping costs if it is a fault in the goods due to our error. For all other returns, costs are at the buyers expense.
For returns, please email us at email@example.com to let us know us know you are sending your item back and your reason for return.
Please send all items to the following address:
Email us anytime at firstname.lastname@example.org.
Can you remodel my ring/incorporate an inherited or vintage stone into a piece? I love doing custom pieces with heirloom stones. The feasibility will depend on the style of ring and condition and size of the stones that you provide. All stones will need to be inspected in-person to assess for quality, size, color and cut. Please contact me for more information.
Can I supply my own new stones? Absolutely. All stones will need to be inspected in-person by our Senior Jewelers prior to finalizing any orders. If you have paperwork for your stone, please arrange to have it sent to our workshop along with the stone for review.
How will my purchase be packaged? All pieces will be placed in display boxes. For items that are shipped, I place these boxes inside bubble mailers or cardboard outer boxers. I send all packages with insurance to protect your purchase.
What steps do you take to be ethical? All
What steps do you take to be inclusive? All
How should I care for my purchase? Soak your jewelry in warm soapy water for a few minutes before rubbing it gently with a soft toothbrush. This should remove any buildup of dirt without being too abrasive or damaging the texture.